We're committed to supplying quality handmade jewellery and gifts and pride ourselves on our excellent products and customer care. We're confident you'll love our service, however, in the unlikely event of your order being supplied incorrect or faulty, be assured that we aim to deal with any issues as efficiently and quickly as possible
You're welcome to return any unworn jewellery within 7 days of receiving your order (excludes any personalised items). The cost of returning the item is your responsibility and postage cannot be refunded. The exception to this is if the product is faulty, in which case your postage will be refunded. We strongly recommend using a postal service which has full insurance for the contents. You will be responsible for the jewellery until it arrives safely at the studio. Before returning any items, please email firstname.lastname@example.org quoting your order number and details of your return.